Helping organisations strengthen companionship, social connection and community participation
Longetra provides digital tools and coordinated non-clinical companionship services that help organisations support meaningful engagement, family connections and participation in everyday activities.
Registering doesn’t create an active account or commit you to anything.
Register your organisation
Four short steps. A member of our team reads every application and emails your main contact.
Longetra is a non-clinical companionship, social connection and everyday wellbeing platform that helps people stay connected with family and friends, preserve meaningful memories, discover community activities and access appropriate companionship support.
Who Longetra is designed for
- Care homes
- Housing associations
- Charities and voluntary organisations
- Community organisations
- Local authorities
- NHS and health-sector organisations exploring non-clinical support
- Social prescribing and community-support services
- Other organisations that support people to stay connected
This is who the platform is designed for. It is not a statement that Longetra holds a contract, an approval or a partnership with any organisation of these kinds.
What Longetra offers an organisation
Each of these says how far it has got. Not everything is available everywhere yet.
Companionship and engagement
Everyday conversation with Longetra’s AI companion, by telephone or on screen.
Availability: Available
Family connections
Family and friends are invited by the person themselves, and see and add only what that person has chosen to share with them.
Availability: Available
Life stories and memories
Personal memories and life-story conversations, kept by the person and shared when they choose.
Availability: Available
Human Companion services
Non-clinical companionship visits: conversation, shared interests, social activities and help with agreed everyday things. Not personal care, nursing or anything clinical.
Availability: By area — not yet open everywhere
Community participation
Suggestions of local activities and groups that somebody might like to take part in.
Availability: Limited — the list of activities is still being built
Programme coordination
Programmes, places and funded hours are recorded in one place, so that who is taking part and what has been allocated is clear to you and to Longetra.
Availability: Set up with you by Longetra
Service-activity reporting
Reports of service activity for the people you support: who is taking part, conversations held, and concerns raised and closed. They describe use of the service, not anybody’s health.
Availability: Available
What your organisation can see, and what it cannot
Joining Longetra does not open anybody’s record. Your staff see the people your organisation supports, and each member of staff sees only what their role needs. That is decided on our servers, not by what a screen happens to show.
A person’s conversations with the AI companion, their life story and memories, and what their family write to each other are private to them. An organisation that supports them does not see these, and paying for a service does not change that.
What reporting is, and is not
Reports describe use of the service across the people you support: who is taking part, how many conversations were held, and concerns raised and closed. Where an evaluation uses an established questionnaire, its results can be shown beside them.
They are records of activity. They are not assessments of anybody’s health, memory or mood.
How joining works
Organisations are approved by a person rather than signing themselves up. Your staff will hold personal information about the people you support, so we check who we’re giving that to.
Step 1: You register your organisation
Four short steps. What you type is kept on your own device until you send it, so you can stop and come back.
Step 2: A person reviews it
Every application is read by a member of the Longetra team. We email a private link to follow it, and we may ask you a question there. No account is active in the meantime.
Step 3: Approval, then set-up
Approval does not open an account by itself. Your administrator is emailed a single-use link to set a password, and the organisation is live once they have used it.
Step 4: Your team and the people you support
Your administrator invites staff, each with only what their role needs, and adds the people you support — each with a recorded lawful basis for holding their information.
What Longetra is not
Longetra is a non-clinical service. That means:
- No diagnosis, assessment, monitoring or treatment of any medical condition
- No clinical advice, and no support for clinical decisions
- No managing, giving or recommending medicines
- No detecting or screening for dementia, cognitive impairment or mental-health conditions
- No assessment of mental capacity
- No prediction of loneliness, risk or deterioration about a person
- No emergency medical response
- No personal care — such as washing, dressing or help with eating — from a Human Companion
Longetra does not replace healthcare professionals, care providers or the emergency services. For a medical concern, contact a GP, pharmacist or NHS 111. If somebody is in immediate danger, call 999.
Would you rather see it first?
Register your organisation and tell us you would like a demonstration first: choose “Pilot or evaluation” or “Something else” in step three, and we will arrange one before anything is set up.
Already work for an organisation on Longetra?
Sign in to open your organisation’s portal: your team, your invitations and the people you support. If a colleague has invited you, use the link in your invitation email to set your password first.